Family Quest keeps you connected with people in your group, you can see each other’s live location on the app’s private map that is only visible to you and your group.

Family Quest can be installed on:

• Android phones running Marshmallow and up.
• iPhones (Coming Soon) running iOS 12.3 or newer.

Family Quest doesn’t support tablets, iPads, or smart watches, running it on those devices may result in the app not running as it’s supposed to, or not run at all.

Each person can only have 1 group, which is automatically created for them during the sign-up process. you either join an existing group or create an empty one.

Ask someone inside the group you want to join to send you an invite code or link. Using an invite link is the easier option as you only have to open the link. If you receive an invite code, you'll have to enter the code manually. Note that if you've already created/joined a group, the only way to change your group is to delete your account and choose to join a group when you create your account again.

In the main map screen, tap the green PLUS button, located at the bottom right corner, you can share the code or send a link to the people you want to invite.

From the Settings screen, tap Family to see the members in your group.

There is currently no limit to how many members you can have in a single group.

On the map screen, tap and hold on any spot on the map, then tap Add to places in the popup dialog that appears.

You can also create a place by going to Settings, Places, and tapping the Add place button

Tap the middle button in the nav-bar, tap on the top-right button android fill the details of the quest as required, scroll down and tap. Note: Only the guardian can create or update a questSave

Head to the quest you created/are creating, type whatever the step is in the Steps field, and then simply hide the keyboard. Don't forget to tap Save when you're done.

Head to the quest you created/are creating, tap on Due Time, and then simply choose the time and date in their respective fields. Don't forget to tap Save when you're done.

Head to the quest you created/are creating, tap on Location, enter the name of the location as you'd like to describe it, then tap on the flag icon on the right side of the name to choose the location on a map. Don't forget to tap Save when you're done.

Head to the quest you created/are creating, tap on Note, type the note that you'd like to add to the quest and tap Save

From the Main Screen, tap on Steps icon, then tap the icon in the middle and you'll be able to see the history of quests being created, updated, completed and deleted

Points are a way to remember to reward your child, they earn points by finishing quests, each quest can reward between 1~5 points.

Points can be used up in the app once you've decided to reward your child. You can use as many points as you'd like in exchange for the reward.

To use points, head to the Quests Screen, tap on the Crown image at the top left, choose the person you're rewarding and the amount of points being used, then tap on Use

You could also tap on the user's photo from the Map Screen tap on the hamburger (three lines on top of each other) button, then tap on Use Points.

A Broadcast is a way for you to send a notification to your group members with a note and a location.

From the Main Screen, tap on the Steps icon, then tap the Interactions (Bubble) icon and you'll be able to see the history of broadcasts in your group.

In the history screen, you can take a look at the walks, drives, and places that your group members frequent. History is stored for up to 30 days in premium groups.

Once you open the history screen, the history that you see is the one that belongs to you.

To view the history of another group member, go to the history screen, and tap on any person's icon in the list.

In a group, only one member can subscribe, the subscription will make the group premium with all the premium features available to all the users inside that group.

Delete a group that has a subscription, then close and reopen the app, you’ll be prompted with a dialog to create new group to link your subscription with.

If you purchased a premium plan but can not access premium features, make sure that you have not logged in with a different account that does not have the premium group

If these steps did not help you, contact our support team.

Head to Settings -> Family -> tap on the button located next to the member's name, a new screen will appear, in which you can freely change that member's role.

If you don't see the edit button next to Group Members, then you do no have the authority to change roles.

Go to the places screen, tap on the Bell button next to the place that you want to enable/disable its notifications.

Note: Google Play Services is needed to receive notifications on Android. Make sure your device is supported.

Sometimes your system settings interfere with notification delivery. If you’re not receiving notifications, give these steps a try.

1. Restart your phone. Sometimes notification trouble can be fixed by restarting your device.
2. Turn off Battery Saver Sometimes, battery saving and performance optimization apps may prevent Family Quest from getting notifications, if you’re using such apps, try disabling them or whitelisting Family Quest.
3. Check settings for Google Play services. Open the Settings app on your Android device. Click Application manager, then locate Google Play Services. Make sure Show notifications is checked.

Troubleshooting: If steps 1 to 3 didn’t work for you, check the list of devices in the following pages and follow their instructions to enable notifications for your device.

Asus Zenfone (Android 7.0)

Step 1: Ensure that Family Quest is set to auto-start

1. From the app drawer, tap Settings.
2. Tap Power Management.
3. Select Auto-start Manager.
4. Find Family Quest and ensure it's enabled.

Step 2: List Family Quest as a protected app

1. From the app drawer, tap Mobile Manager.
2. Tap Boost.
3. Tap Enable Super Boost, then select Protected app list.
4. Verify that Family Quest is on the list.

Asus Zenfone 2

Make sure that Family Quest is allowed to begin on startup from your Auto-start manager:

1. From the app drawer, tap Apps.
2. Tap Auto-start manager.
3. Toggle Family Quest to Allow.

Huawei Honor 6

Step 1: List Family Quest as a protected app

1. From the app drawer, tap Settings.
2. Tap Power Saving.
3. Tap Protected apps.
4. Toggle Family Quest to enable.

Step 2: Enable Family Quest in the Notification Manager

1. From the app drawer, tap Settings.
2. Tap Notification Manager.
3. Select Notify for Family Quest to receive push notifications.

Huawei Honor 8

Step 1: List Family Quest as a protected app

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager.
4. Tap Protected apps (or Close apps after screen lock).
5. Toggle Family Quest to enable.

Step 2: Allow notifications from Family Quest

1. From the app drawer, tap Settings.
2. Select the Notification Panel & Status Bar.
3. Tap Notification Center and find Family Quest.
4. Ensure that Allow Notifications and Priority Display are active.

Huawei P8 lite

Step 1: Enable Family Quest to run at startup

1. From the app drawer, tap Phone Manager.
2. Swipe left and tap Startup Manager.
3. Tap Family Quest and ensure that it's set to run automatically at system startup.

Step 2: Allow notifications from Family Quest

1. From the app drawer, tap Phone Manager.
2. Swipe left and tap Notification Manager.
3. Tap Rules and ensure that Family Quest is set up to send notifications to the notification panel. Check if any other
4. settings in this view may be blocking notifications.

Huawei Mate 8 & Huawei Nova Plus

1. Ensure that Family Quest is exempt from your device's battery optimization features:
2. From the app drawer, tap Settings.
3. Tap Advanced Settings.
4. Tap Battery Manager.
5. Tap Protected apps.
6. Toggle Family Quest to enable.

Huawei P20 & P30

1. From the app drawer, tap Settings.
2. Tap Apps.
3. Tap Family Quest.
4. Select Power usage, followed by App launch.
5. Toggle Manage automatically to Off.
6. Then, toggle Auto-launch, Secondary launch, and Run in Background to On.

LeEco/LeTV

Step 1: Enable Family Quest to run at startup

1. From the app drawer, tap Settings.
2. Tap Permissions.
3. Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto
4. launch.
5. Toggle Family Quest to enable.

Step 2: List Family Quest as a protected app

1. From the app drawer, tap Settings.
2. Select Battery, then tap Power saving management.
3. Select App Protection.
4. Toggle Family Quest to enable.
5. Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow
6. Family Quest notifications.

Lenovo

1. Enable the auto-start setting for the Family Quest app:
2. From the app drawer, tap Settings.
3. Tap Power Manager.
4. Select Background app management.
5. Toggle Family Quest to Allow auto-start.

OnePlus (Android 7.0 and earlier)

1. For versions earlier than Android 8.0 Oreo, ensure that Family Quest is set to auto-launch.
2. From the app drawer, tap Settings.
3. Tap Apps.
4. Tap the gear icon in the top right.
5. Select App Autolaunch.
6. Toggle Family Quest to enable.

OnePlus (Android 8.0 and later)

Step 1: Check that app storage is set to clear normally

1. From the app drawer, tap Settings.
2. Tap Advanced.
3. Select Recent apps management.
4. Ensure that Normal clear is enabled.

OPPO

Step 1: List Family Quest as a protected app

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager, then Protected Apps.
4. Toggle Family Quest to enable protection.

Step 2: Allow notifications from Family Quest

1. From the app drawer, tap Settings.
2. Tap Notification Panel & Status Bar.
3. Tap Notification Center.
4. Find Family Quest and activate allow notifications and priority display.

Step 3: Add Family Quest to start up manager

1. Open the Security app.
2. Select Privacy Permissions, then Start up manager.
3. Find Family Quest and ensure this setting is enabled.

Samsung

Prioritize notifications from Family Quest

For Android 8 Devices

1. From the device drawer/shade, tap Settings.
2. Tap Apps.
3. Select Family Quest.
4. Under App Setting, tap Notifications.
5. Select Messages & Mentions.
6. Select Do Not Disturb Custom Exception.

For Android 9 Devices

1. From the device drawer/shade, tap Settings.
2. Tap Apps.
3. Select Family Quest.
4. Under App Setting, tap Notifications.
5. Select Messages & Mentions, then Advanced.
6. Select Do Not Disturb Custom Exception.

Xiaomi

Step 1: Check that Family Quest is given permission to autostart

1. From the app drawer, tap Security.
2. Tap Permissions.
3. Tap Autostart.
4. Toggle Family Quest to enable.

Step 2: Ignore battery restrictions for Family Quest

1. From the device drawer/shade, tap Settings.
2. Select Manage Apps’ Battery Usage.
3. Tap Apps.
4. Tap Family Quest, then tap No Restrictions.

Step 3: Allow notifications from Family Quest

1. From the device drawer/shade, tap Settings.
2. Select App Notifications.
3. Tap Family Quest.
4. Toggle on Set as priority.

In the Settings screen, tap on your picture or Account then tap on the edit button at the top right, now type your preferred name in the Display name box, or tap the image to change it by choosing from your gallery or taking a new picture using the camera. When you're done, tap the Tick button.

To change the location, name, icon, or radius of a place, open the Places screen, tap on the place and make any changes you want, then tap on Save.

You can also access the edit place screen from the map. Just tap the place marker, then tap Edit Place.

Places can be added in any location, and wherever you are. You’ll be notified if any group member enters or leaves that place.

To switch the unit of distance measurement between miles and kilometers, go to Settings -> App Settings -> Distance Unit, then choose your preferred unit.

If you cannot see the information (location, address, battery level, etc.) of a group member, that means that they have never shared their data in that group. If you think there is a mistake in the info displayed or their data is in fact available to someone else in the same group, but is not visible to you, please contact our support team.

To view your email which you used for login, head to the Settings Screen, then tap Account, your login info will appear under the login methods listed.

Family Quest ’s team spent a large effort on optimizing the battery usage of the app, battery draining depends on how frequent you go on drives and walks. You should expect an unnoticeable amount of battery drain in your daily usage if you choose to install our app; however, If you do notice abnormal battery usage, please contact our support team.

In some instances, turning on Battery Saving will turn off the location service of the device, resulting in our app not receiving your location anymore. Make sure to turn off battery saving if you want to share your location with your group members.

You can also take various measures to improve location accuracy.

For you to have the best experience in the app, all participants in your group must have the Location service turned on, and if they have an accuracy mode option available on their phone, they should choose the High Accuracy option.

Turning your device's WiFi on, even if you’re not connected to a WiFi network, helps improve your location accuracy; as your device uses the WiFi sensor to locate nearby WiFi base stations and narrows down your exact location based on that information, this helps a lot when you’re in the bounds of a building, if you have your WiFi turned off, your location may be inaccurate.

Keeping the app open improves your location’s accuracy compared to when the app is running in the background.

Make sure NOT to set any background restriction NOR battery optimization setting from your phone on the app, this can greatly decrease the accuracy of the location, and prevent the app from running in the background sometimes.

Having a low battery charge (20% or less) will either prevent or delay the app from sharing your data with your family, make sure to always have a higher percentage than 20% if you want your family to see your latest updates.

Recommended Settings for Android phones:

From your phone’s settings, go to the Apps section, choose the Family Quest app, tap Battery, and make sure the Allow background activity option is enabled, while Optimize battery usage should be Not optimized.

Now press back, and make sure Notifications are allowed, Notifications keep you up to date with your group members’ location updates, place updates, driving alerts, help requests and more.

From the same screen that you entered Notifications from, select permissions, and allow the app to use those permissions.

Again, from that same screen, above the Battery option, tap Mobile data, and make sure Allow background data usage is enabled, it is also recommended to enable Allow app while Data saver on.

For device specific info please follow this guide

Changing the history is not possible.

Head to Settings -> Family, tap on the member you want to remove from your group, then tap on Remove Member and confirm the action in the dialog that will appear.

You can completely delete all of your history by deleting you account.

Head to Settings -> Family, then tap on Leave Group

Open the places screen, tap on the place you want to delete tap on Delete, a confirmation dialog will appear, press DELETE if you're sure you want to delete that place.

You can also delete a place from the map view. Just tap the place marker, tap Edit Place, then tap Delete.

Head to Settings -> Family, then tap on Delete Group, Note that if you don't see the option to delete the group, then you don't have enough privileges and should ask the owner of the group to do so.

To cancel a subscription, go to your respective device’s store and follow their instructions.

If you have an Android device, go to the Google Play subscriptions page to manage your subscriptions.

Please note that simply uninstalling the app or deleting the group will NOT cancel your subscriptions.

Family Quest does not have access to your payment method information (credit card number, etc..), therefore; Family Quest cannot provide any refunds. For any refund requests, please contact the app store that you purchased your subscription from.

To delete your account, head to Settings -> Account Preferences and tap Delete Account.

Please note that deleting your account will delete all your history, and end your membership in all joined groups.

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